This course is designed to equip cabin crew with the skills and attitude necessary to deliver consistent, high-quality customer service in alignment with the airline’s brand, values, and class-specific service protocols. It focuses on communication, etiquette, and passenger satisfaction across all travel classes.
Varies based on training scope and operator objectives (typically 1–5 days)
English (or bilingual delivery upon operator request)
Participants will receive a certificate of completion verifying their skills in professional airline customer service, aligned with operator standards.
Classroom-based training with hands-on scenarios
Practical Training
Online Training